Employment
Download application for employment
Student Support Desk representatives are responsible for assisting students in their use of network services and resources. If you're interested in working for the Student Support Desk, send an email to studenthelpdesk@smcm.edu, call x2357, or stop by Campus Technology Support Services in Baltimore Hall.
If you'd like to download a PDF application to print out and bring to the Student Support Desk, you may do so here. The PDF will also allow you to type your information into the form and then print it out and bring it in if you so desire.
Students who work for the Student Support Desk should meet the following requirements:
- Have good written and verbal communication skills.
- Be willing to offer any assistance to any student while on duty at the Student Support Desk.
- Work a minimum of 4 hours per week.
Training on various network services and applicable technologies will be provided to any student who wishes to work for the Student Support Desk.
Position Responsibilities:
Training and Operations:
- Attend all training and coordinating sessions and scheduled meetings. Attendance at these meetings is mandatory.
- Be punctual in reporting for shifts.
- Notify the Student Support Desk at least 24 hours in advance of any anticipated absence.
- Assist in the registration of student systems.
- Assist Technology Services staff in any efforts required to secure the safety and integrity of the College's network and its components.
Technical Support:
- Assist in the registration of student systems onto ResNet.
- Remain on-call during shift hours.
- Troubleshoot, resolve, and report users' network related problems.
- Follow the appropriate escalation/follow-up procedures if a problem remains unresolved.
- Notify the Support Desk of are any cabling, switch, or router related problems.
- Respond to students' networking and academic services questions by phone, email, or in person.
- Make recommendations as deemed appropriate to improve support to residential network users.
Educational Efforts:
- Respond to students' questions by phone, email or in person.
- Promote awareness and utilization of good security practices among students.
- Be familiar with various network services such as Portal, Webmail, and Blackboard.
- Inform students of energy conservation practices that mitigate pollutants, utility expenses to the College, and harm to the environment (i.e., turn off your PC when you're not using it).
