{"id":5603,"date":"2026-07-01T15:00:53","date_gmt":"2026-07-01T15:00:53","guid":{"rendered":"https:\/\/www.smcm.edu\/information-technology\/?page_id=5603"},"modified":"2026-09-02T14:52:30","modified_gmt":"2026-09-02T14:52:30","slug":"how-to-guides","status":"publish","type":"page","link":"https:\/\/www.smcm.edu\/information-technology\/how-to-guides\/","title":{"rendered":"How-to Guides"},"content":{"rendered":"<div id=\"pl-5603\"  class=\"panel-layout\" ><div id=\"pg-5603-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-5603-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5603-0-0-0\" class=\"so-panel widget widget_smcm-title panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-title so-widget-smcm-title-base\"\n\t\t\t\n\t\t><h2 class=\"smcm-section-title navy\" style=\"\"><strong>New<\/strong> User Guide<\/h2><\/div><\/div><\/div><\/div><div id=\"pg-5603-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-5603-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5603-1-0-0\" class=\"so-panel widget widget_smcm-accordion panel-first-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-accordion so-widget-smcm-accordion-base\"\n\t\t\t\n\t\t><div class=\"smcm-accordion  navy\"><div class=\"title-container\"><h3>Step 1 Enrolling In Password Manager &amp; Resetting Your Password<\/h3><i class=\"fa-solid fa-plus open-close\" ><\/i><\/div><div class=\"smcm-accordion-content\"> <div class=\"smcm-ac-content-wrapper\"><p>Don't have a password yet, or think it's expired? <strong>Don't click<\/strong> links in unsolicited emails claiming to have your credentials. Instead, email <a href=\"mailto:itsupport@smcm.edu\">itsupport@smcm.edu<\/a> or call the <strong>OIT Support Desk<\/strong> directly at <a href=\"tel:2408954357\">(240) 895-4357<\/a> to verify your account status.<\/p>\n<\/div><\/div><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":{\"@type\":\"Question\",\"name\":\"Step 1 Enrolling In Password Manager &amp; Resetting Your Password\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Don't have a password yet, or think it's expired? Don't click links in unsolicited emails claiming to have your credentials. Instead, email itsupport@smcm.edu or call the OIT Support Desk directly at (240) 895-4357 to verify your account status.\"}}}<\/script><\/div><\/div><div id=\"panel-5603-1-0-1\" class=\"so-panel widget widget_smcm-accordion\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-accordion so-widget-smcm-accordion-base\"\n\t\t\t\n\t\t><div class=\"smcm-accordion  navy\"><div class=\"title-container\"><h3>Step 2 Installing Microsoft Authenticator &amp; Turning On 2-step Verification<\/h3><i class=\"fa-solid fa-plus open-close\" ><\/i><\/div><div class=\"smcm-accordion-content\"> <div class=\"smcm-ac-content-wrapper\"><p><strong>All students, staff, and faculty must install the Microsoft Authenticator app and enable 2-Step Verification for their SMCM email account.<\/strong><\/p>\n<p>Having trouble, or got a new device? Contact OIT directly \u2014 call <a href=\"tel:2408954357\">240-895-4357<\/a> or email <a href=\"mailto:itsupport@smcm.edu\">itsupport@smcm.edu<\/a> (only if you initiated contact \u2014 OIT will <strong>never<\/strong> ask you to verify your password or click a link to \"<strong>fix<\/strong>\" your MFA).<\/p>\n<\/div><\/div><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":{\"@type\":\"Question\",\"name\":\"Step 2 Installing Microsoft Authenticator &amp; Turning On 2-step Verification\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"All students, staff, and faculty must install the Microsoft Authenticator app and enable 2-Step Verification for their SMCM email account. Having trouble, or got a new device? Contact OIT directly \u2014 call 240-895-4357 or email itsupport@smcm.edu (only if you initiated contact \u2014 OIT will never ask you to verify your password or click a link to \\\"fix\\\" your MFA).\"}}}<\/script><\/div><\/div><div id=\"panel-5603-1-0-2\" class=\"so-panel widget widget_smcm-accordion panel-last-child\" data-index=\"3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-accordion so-widget-smcm-accordion-base\"\n\t\t\t\n\t\t><div class=\"smcm-accordion  navy\"><div class=\"title-container\"><h3>Step 3 Receiving Your New Onecard<\/h3><i class=\"fa-solid fa-plus open-close\" ><\/i><\/div><div class=\"smcm-accordion-content\"> <div class=\"smcm-ac-content-wrapper\"><p>To receive your <strong>new<\/strong> OneCard, please visit OIT during operational hours:<\/p>\n<p><strong>Monday \u2013 Friday:<\/strong> 8:00 a.m. \u2013 5:30 p.m.<\/p>\n<p>The Office of Information Technology is located by Baltimore Hall, underneath the archway of the library.<\/p>\n<p>If you have not uploaded a photo for your ID, you may have your photo taken at OIT, or you may upload your photo using the <strong>GET app<\/strong> or at the <a href=\"https:\/\/get.cbord.com\/portal\/full\/portal.php\" target=\"_blank\" rel=\"noopener\">GET website<\/a><\/p>\n<\/div><\/div><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":{\"@type\":\"Question\",\"name\":\"Step 3 Receiving Your New Onecard\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To receive your new OneCard, please visit OIT during operational hours: Monday \u2013 Friday: 8:00 a.m. \u2013 5:30 p.m. The Office of Information Technology is located by Baltimore Hall, underneath the archway of the library. If you have not uploaded a photo for your ID, you may have your photo taken at OIT, or you may upload your photo using the GET app or at the GET website\"}}}<\/script><\/div><\/div><\/div><\/div><div id=\"pg-5603-2\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-5603-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5603-2-0-0\" class=\"so-panel widget widget_smcm-title panel-first-child panel-last-child\" data-index=\"4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-title so-widget-smcm-title-base\"\n\t\t\t\n\t\t><h2 class=\"smcm-section-title navy\" style=\"\"><strong>All<\/strong> Campus Resources<\/h2><\/div><\/div><\/div><\/div><div id=\"pg-5603-3\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-5603-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5603-3-0-0\" class=\"so-panel widget widget_smcm-accordion panel-first-child\" data-index=\"5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-accordion so-widget-smcm-accordion-base\"\n\t\t\t\n\t\t><div class=\"smcm-accordion  navy\"><div class=\"title-container\"><h3>Accounts &amp; Security<\/h3><i class=\"fa-solid fa-plus open-close\" ><\/i><\/div><div class=\"smcm-accordion-content\"> <div class=\"smcm-ac-content-wrapper\"><ul>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000039591897\/details\" target=\"_blank\" rel=\"noopener\">Change my Password<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000000204045\/details\" target=\"_blank\" rel=\"noopener\">Enrolling in Password Manager &amp; Resetting a Lost Password<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions?selectedtopic=101029000000229047\" target=\"_blank\" rel=\"noopener\">G-Suite Apps<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000040203055\/details\">Google Two-Step Verification<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000031922013\/details\" target=\"_blank\" rel=\"noopener\">Microsoft Authenticator Setup<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":{\"@type\":\"Question\",\"name\":\"Accounts &amp; Security\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Change my Password Enrolling in Password Manager &amp; Resetting a Lost Password G-Suite Apps Google Two-Step Verification Microsoft Authenticator Setup\"}}}<\/script><\/div><\/div><div id=\"panel-5603-3-0-1\" class=\"so-panel widget widget_smcm-accordion\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-accordion so-widget-smcm-accordion-base\"\n\t\t\t\n\t\t><div class=\"smcm-accordion  navy\"><div class=\"title-container\"><h3>Network &amp; Connectivity<\/h3><i class=\"fa-solid fa-plus open-close\" ><\/i><\/div><div class=\"smcm-accordion-content\"> <div class=\"smcm-ac-content-wrapper\"><ul>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000037333071\/details\" target=\"_blank\" rel=\"noopener\">Connect to the network<\/a><\/li>\n<li>Need to Set Up your VPN? (<a href=\"https:\/\/servicedesk.smcm.edu\/\" target=\"_blank\" rel=\"noopener\">Submit a Support Ticket<\/a>)<\/li>\n<li>Map a Network Drive to your Computer (<a href=\"https:\/\/servicedesk.smcm.edu\/\" target=\"_blank\" rel=\"noopener\">Submit Support Ticket<\/a>)<\/li>\n<\/ul>\n<\/div><\/div><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":{\"@type\":\"Question\",\"name\":\"Network &amp; Connectivity\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Connect to the network Need to Set Up your VPN? (Submit a Support Ticket) Map a Network Drive to your Computer (Submit Support Ticket)\"}}}<\/script><\/div><\/div><div id=\"panel-5603-3-0-2\" class=\"so-panel widget widget_smcm-accordion\" data-index=\"7\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-accordion so-widget-smcm-accordion-base\"\n\t\t\t\n\t\t><div class=\"smcm-accordion  navy\"><div class=\"title-container\"><h3>Software &amp; Applications<\/h3><i class=\"fa-solid fa-plus open-close\" ><\/i><\/div><div class=\"smcm-accordion-content\"> <div class=\"smcm-ac-content-wrapper\"><ul>\n<li><a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\" target=\"_blank\" rel=\"noopener\">Download Microsoft Office 365<\/a> (Need guidance? <a href=\"https:\/\/servicedesk.smcm.edu\/\">Submit a ticket.<\/a>)<\/li>\n<li><a href=\"https:\/\/www.adobe.com\/download\/creative-cloud\" target=\"_blank\" rel=\"noopener\">Access Adobe Creative Cloud<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000036996104\/details\" target=\"_blank\" rel=\"noopener\">Grackle Accessibility Add-On (Docs, Sheets &amp; Slides)<\/a><\/li>\n<li>Device Support and Maintenance (If you need guidance on Device Support or have an issue with a school owned device, please <a href=\"https:\/\/servicedesk.smcm.edu\/\" target=\"_blank\" rel=\"noopener\">submit a support ticket<\/a>)<\/li>\n<li><a href=\"https:\/\/drive.google.com\/drive\/folders\/0B4ExhO3VzmhKVkFMeDNUclU3YVU\" target=\"_blank\" rel=\"noopener\">Software Guides<\/a><\/li>\n<li><a href=\"https:\/\/docs.google.com\/document\/d\/17detalCy9xq2CLI4pfTuLnOJpmxgXFXjqr28nZMeKiM\/edit?usp=drive_link\" target=\"_blank\" rel=\"noopener\">EndNote 21 (Windows)<\/a><\/li>\n<li><a href=\"https:\/\/docs.google.com\/document\/d\/1FjWm0JXa6IMHtnh9FOGPh4FDiiZyPpULNfJfg0DS4nY\/edit?usp=drive_link\" target=\"_blank\" rel=\"noopener\">EndNote 21 (Mac)\u00a0<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":{\"@type\":\"Question\",\"name\":\"Software &amp; Applications\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Download Microsoft Office 365 (Need guidance? Submit a ticket.) Access Adobe Creative Cloud Grackle Accessibility Add-On (Docs, Sheets &amp; Slides) Device Support and Maintenance (If you need guidance on Device Support or have an issue with a school owned device, please submit a support ticket) Software Guides EndNote 21 (Windows) EndNote 21 (Mac)\u00a0\"}}}<\/script><\/div><\/div><div id=\"panel-5603-3-0-3\" class=\"so-panel widget widget_smcm-accordion\" data-index=\"8\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-accordion so-widget-smcm-accordion-base\"\n\t\t\t\n\t\t><div class=\"smcm-accordion  navy\"><div class=\"title-container\"><h3>Blackboard<\/h3><i class=\"fa-solid fa-plus open-close\" ><\/i><\/div><div class=\"smcm-accordion-content\"> <div class=\"smcm-ac-content-wrapper\"><ul>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000000147005\/details\" target=\"_blank\" rel=\"noopener\">Accessing Blackboard Learn<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions?selectedtopic=101029000001467381\" target=\"_blank\" rel=\"noopener\">Blackboard Collaborate Resources<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions?selectedtopic=101029000000147015\" target=\"_blank\" rel=\"noopener\">Blackboard Learn<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":{\"@type\":\"Question\",\"name\":\"Blackboard\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Accessing Blackboard Learn Blackboard Collaborate Resources Blackboard Learn\"}}}<\/script><\/div><\/div><div id=\"panel-5603-3-0-4\" class=\"so-panel widget widget_smcm-accordion\" data-index=\"9\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-accordion so-widget-smcm-accordion-base\"\n\t\t\t\n\t\t><div class=\"smcm-accordion  navy\"><div class=\"title-container\"><h3>Campus Technology Services<\/h3><i class=\"fa-solid fa-plus open-close\" ><\/i><\/div><div class=\"smcm-accordion-content\"> <div class=\"smcm-ac-content-wrapper\"><ul>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000040273489\/details\" target=\"_blank\" rel=\"noopener\">Get a New OneCard<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions?selectedtopic=101029000000229051\" target=\"_blank\" rel=\"noopener\">OneCard Guides<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions?selectedtopic=101029000000229043\" target=\"_blank\" rel=\"noopener\">Phones<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions?selectedtopic=101029000000229041\" target=\"_blank\" rel=\"noopener\">Portal<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":{\"@type\":\"Question\",\"name\":\"Campus Technology Services\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Get a New OneCard OneCard Guides Phones Portal\"}}}<\/script><\/div><\/div><div id=\"panel-5603-3-0-5\" class=\"so-panel widget widget_smcm-accordion panel-last-child\" data-index=\"10\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-accordion so-widget-smcm-accordion-base\"\n\t\t\t\n\t\t><div class=\"smcm-accordion  navy\"><div class=\"title-container\"><h3>Enterprise<\/h3><i class=\"fa-solid fa-plus open-close\" ><\/i><\/div><div class=\"smcm-accordion-content\"> <div class=\"smcm-ac-content-wrapper\"><ul>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000023004049\/details\" target=\"_blank\" rel=\"noopener\">Timesheets for Faculty<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000019979152\/details\" target=\"_blank\" rel=\"noopener\">Expense Management Cash Advance Request<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000019979052\/details\" target=\"_blank\" rel=\"noopener\">Travel Requisitions and Approvals<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000018622108\/details\" target=\"_blank\" rel=\"noopener\">Timesheets for Bi-Weekly Regular<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000018622092\/details\" target=\"_blank\" rel=\"noopener\">Bi-Weekly Contractual Timesheet Instructions<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000018143067\/details\" target=\"_blank\" rel=\"noopener\">Monthly Employees Timesheet Instructions<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":{\"@type\":\"Question\",\"name\":\"Enterprise\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Timesheets for Faculty Expense Management Cash Advance Request Travel Requisitions and Approvals Timesheets for Bi-Weekly Regular Bi-Weekly Contractual Timesheet Instructions Monthly Employees Timesheet Instructions\"}}}<\/script><\/div><\/div><\/div><\/div><div id=\"pg-5603-4\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-5603-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5603-4-0-0\" class=\"so-panel widget widget_smcm-title panel-first-child panel-last-child\" data-index=\"11\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-title so-widget-smcm-title-base\"\n\t\t\t\n\t\t><h2 class=\"smcm-section-title navy\" style=\"\"><strong>Faculty<\/strong> Resources<\/h2><\/div><\/div><\/div><\/div><div id=\"pg-5603-5\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-5603-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5603-5-0-0\" class=\"so-panel widget widget_smcm-accordion panel-first-child\" data-index=\"12\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-accordion so-widget-smcm-accordion-base\"\n\t\t\t\n\t\t><div class=\"smcm-accordion  navy\"><div class=\"title-container\"><h3>Blackboard for Instructors<\/h3><i class=\"fa-solid fa-plus open-close\" ><\/i><\/div><div class=\"smcm-accordion-content\"> <div class=\"smcm-ac-content-wrapper\"><ul>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000040273662\/details\" target=\"_blank\" rel=\"noopener\">Copy Course Materials<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000040273751\/details\" target=\"_blank\" rel=\"noopener\">Make Courses Available<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000040273685\/details\" target=\"_blank\" rel=\"noopener\">Communicate with My Class via Blackboard<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000000208041\/details\" target=\"_blank\" rel=\"noopener\">Access my Course Evaluation Dashboard<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":{\"@type\":\"Question\",\"name\":\"Blackboard for Instructors\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Copy Course Materials Make Courses Available Communicate with My Class via Blackboard Access my Course Evaluation Dashboard\"}}}<\/script><\/div><\/div><div id=\"panel-5603-5-0-1\" class=\"so-panel widget widget_smcm-accordion\" data-index=\"13\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-accordion so-widget-smcm-accordion-base\"\n\t\t\t\n\t\t><div class=\"smcm-accordion  navy\"><div class=\"title-container\"><h3>Teaching &amp; Research Tools<\/h3><i class=\"fa-solid fa-plus open-close\" ><\/i><\/div><div class=\"smcm-accordion-content\"> <div class=\"smcm-ac-content-wrapper\"><ul>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000001875639\/details\" target=\"_blank\" rel=\"noopener\">Logging into Zoom<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000040273786\/details\" target=\"_blank\" rel=\"noopener\">Zoom Etiquette and Best Practices<\/a><\/li>\n<li><a href=\"https:\/\/www.screencast.com\/t\/Kr8L39v3r84s\" target=\"_blank\" rel=\"noopener\">Delegating Scheduling in Zoom<\/a><\/li>\n<li><a href=\"https:\/\/support.zoom.com\/hc\/en\/article?id=zm_kb&amp;sysparm_article=KB0063407\" target=\"_blank\" rel=\"noopener\">Getting Started with Zoom<\/a><\/li>\n<li><a href=\"https:\/\/learn-zoom.us\/show-me\" target=\"_blank\" rel=\"noopener\">Zoom Tutorials<\/a><\/li>\n<li><a href=\"https:\/\/learn-zoom.us\/show-me\" target=\"_blank\" rel=\"noopener\">Zoom 101: Breakout Rooms<\/a><\/li>\n<li><a href=\"https:\/\/learn-zoom.us\/show-me\" target=\"_blank\" rel=\"noopener\">Zoom 101: Polling (In-meeting)<\/a><\/li>\n<li><a href=\"https:\/\/learn-zoom.us\/show-me\" target=\"_blank\" rel=\"noopener\">Zoom 101: Manage Participants (In-depth)<\/a><\/li>\n<li><a href=\"https:\/\/learn-zoom.us\/show-me\" target=\"_blank\" rel=\"noopener\">How to use Breakout Rooms<\/a><\/li>\n<li><a href=\"https:\/\/www.zoom.com\/en\/industry\/education\/resources\/edu-admin-guide\/\" target=\"_blank\" rel=\"noopener\">Comprehensive Guide to Educating Through Zoom<\/a><\/li>\n<li><a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ui\/solutions\/101029000040273795\/details\" target=\"_blank\" rel=\"noopener\">How to use Waiting Rooms to Manage Office Hours &amp; Drop-In Visitor Times<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":{\"@type\":\"Question\",\"name\":\"Teaching &amp; Research Tools\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Logging into Zoom Zoom Etiquette and Best Practices Delegating Scheduling in Zoom Getting Started with Zoom Zoom Tutorials Zoom 101: Breakout Rooms Zoom 101: Polling (In-meeting) Zoom 101: Manage Participants (In-depth) How to use Breakout Rooms Comprehensive Guide to Educating Through Zoom How to use Waiting Rooms to Manage Office Hours &amp; Drop-In Visitor Times\"}}}<\/script><\/div><\/div><div id=\"panel-5603-5-0-2\" class=\"so-panel widget widget_smcm-accordion\" data-index=\"14\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-accordion so-widget-smcm-accordion-base\"\n\t\t\t\n\t\t><div class=\"smcm-accordion  navy\"><div class=\"title-container\"><h3>Respondus<\/h3><i class=\"fa-solid fa-plus open-close\" ><\/i><\/div><div class=\"smcm-accordion-content\"> <div class=\"smcm-ac-content-wrapper\"><h3>Respondus 4.0<\/h3>\n<p><a href=\"https:\/\/web.respondus.com\/he\/respondus\/\" target=\"_blank\" rel=\"noopener\">Respondus 4.0<\/a> is a desktop application for authoring exams, tests, and quizzes for publishing directly to Blackboard. <a href=\"https:\/\/servicedesk.smcm.edu\/app\/itdesk\/ViewSolution.do?solID=101029000002911035\" target=\"_blank\" rel=\"noopener\">Install<\/a> the program on your Windows desktop and <a href=\"https:\/\/web.respondus.com\/wp-content\/uploads\/2019\/08\/Respondus40QuickStartGuide.pdf\" target=\"_blank\" rel=\"noopener\">get started (PDF).<\/a><\/p>\n<ul>\n<li><a href=\"https:\/\/www.youtube.com\/embed\/Avjt3R8r62k?rel=0&amp;amp;autoplay=1\" target=\"_blank\" rel=\"noopener\">Creating and Formatting Questions with Respondus 4.0<\/a><\/li>\n<li><a href=\"https:\/\/www.youtube.com\/embed\/rQFrteHRvRg?rel=0&amp;amp;autoplay=1\" target=\"_blank\" rel=\"noopener\">Using Publisher Test Banks with Respondus<\/a><\/li>\n<li><a href=\"https:\/\/www.youtube.com\/embed\/TKfQnu8hpYM?rel=0&amp;amp;autoplay=1\" target=\"_blank\" rel=\"noopener\">Importing Questions with Respondus 4.0<\/a><\/li>\n<li><a href=\"https:\/\/www.youtube.com\/embed\/d-kHZhwXR3M?rel=0&amp;amp;autoplay=1\" target=\"_blank\" rel=\"noopener\">Publishing to Blackboard<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":{\"@type\":\"Question\",\"name\":\"Respondus\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Respondus 4.0 Respondus 4.0 is a desktop application for authoring exams, tests, and quizzes for publishing directly to Blackboard. Install the program on your Windows desktop and get started (PDF). Creating and Formatting Questions with Respondus 4.0 Using Publisher Test Banks with Respondus Importing Questions with Respondus 4.0 Publishing to Blackboard\"}}}<\/script><\/div><\/div><div id=\"panel-5603-5-0-3\" class=\"so-panel widget widget_smcm-accordion panel-last-child\" data-index=\"15\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-accordion so-widget-smcm-accordion-base\"\n\t\t\t\n\t\t><div class=\"smcm-accordion  navy\"><div class=\"title-container\"><h3>Kaltura Lecture Capture<\/h3><i class=\"fa-solid fa-plus open-close\" ><\/i><\/div><div class=\"smcm-accordion-content\"> <div class=\"smcm-ac-content-wrapper\"><ul>\n<li><a href=\"https:\/\/docs.google.com\/document\/d\/178dYEzhMXalSkSphzWZbSjaZ0pzJ9qNE\/edit?usp=sharing&amp;ouid=115224549965947306293&amp;rtpof=true&amp;sd=true\" target=\"_blank\" rel=\"noopener\">Initialize your Kaltura Account<\/a><\/li>\n<li><a href=\"https:\/\/drive.google.com\/file\/d\/1WjT_Eb3E9926GKylT0kOSC0UhGR2vTDC\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\">Uploading a Media File to Kaltura<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":{\"@type\":\"Question\",\"name\":\"Kaltura Lecture Capture\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Initialize your Kaltura Account Uploading a Media File to Kaltura\"}}}<\/script><\/div><\/div><\/div><\/div><div id=\"pg-5603-6\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-5603-6-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5603-6-0-0\" class=\"so-panel widget widget_smcm-title panel-first-child panel-last-child\" data-index=\"16\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-title so-widget-smcm-title-base\"\n\t\t\t\n\t\t><h2 class=\"smcm-section-title navy\" style=\"\"><strong>Staff<\/strong> Resources<\/h2><\/div><\/div><\/div><\/div><div id=\"pg-5603-7\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-5603-7-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5603-7-0-0\" class=\"so-panel widget widget_smcm-accordion panel-first-child panel-last-child\" data-index=\"17\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-smcm-accordion so-widget-smcm-accordion-base\"\n\t\t\t\n\t\t><div class=\"smcm-accordion  navy\"><div class=\"title-container\"><h3>Telephone Tutorials<\/h3><i class=\"fa-solid fa-plus open-close\" ><\/i><\/div><div class=\"smcm-accordion-content\"> <div class=\"smcm-ac-content-wrapper\"><ul>\n<li><a href=\"https:\/\/drive.google.com\/file\/d\/1w68_CgpxDgBeoX47SXnm9C5dwvJWyZSN\/view?usp=drive_link\" target=\"_blank\" rel=\"noopener\">NEC 820 User Manual<\/a><\/li>\n<li><a href=\"https:\/\/docs.google.com\/document\/d\/1syHD6EU3iUA0CNUME9-roSsnYjmOBm_xh82xQTQwn94\/edit?usp=drive_link\" target=\"_blank\" rel=\"noopener\">Making a Conference Call (Google Doc)<\/a><\/li>\n<li><a href=\"https:\/\/docs.google.com\/document\/d\/1ma2UmxLEYpcnIXrbtd9npEIONTUdv-2J24wi2Bt35xo\/edit?usp=drive_link\" target=\"_blank\" rel=\"noopener\">Finding a Campus Phone Number (Google Doc)<\/a><\/li>\n<li><a href=\"https:\/\/docs.google.com\/document\/d\/1-f4dI3XaxI139wyLEU6sRWmMo2iB10Nhme0iA3boDPQ\/edit?usp=drive_link\" target=\"_blank\" rel=\"noopener\">Making an International Call (Google Doc)<\/a><\/li>\n<li><a href=\"https:\/\/drive.google.com\/file\/d\/1_gJnJeYUeEu2y9OfKZHxkndVyOYbVZ9q\/view?usp=drive_link\" target=\"_blank\" rel=\"noopener\">Phone Interface Video Tutorial<\/a><\/li>\n<li><a href=\"https:\/\/drive.google.com\/file\/d\/1Gkwq_YIJe5_2xkDNPJVM-H6l-6kU2dcH\/view?usp=drive_link\" target=\"_blank\" rel=\"noopener\">All About Calls Video Tutorial<\/a><\/li>\n<li><a href=\"https:\/\/drive.google.com\/file\/d\/1PI4FZVBS1H0Ya4iT4f6y0wKxkxlDkxP3\/view?usp=drive_link\" target=\"_blank\" rel=\"noopener\">Setting Up Voicemail Video Tutorial<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":{\"@type\":\"Question\",\"name\":\"Telephone Tutorials\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"NEC 820 User Manual Making a Conference Call (Google Doc) Finding a Campus Phone Number (Google Doc) Making an International Call (Google Doc) Phone Interface Video Tutorial All About Calls Video Tutorial Setting Up Voicemail Video Tutorial\"}}}<\/script><\/div><\/div><\/div><\/div><div id=\"pg-5603-8\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-5603-8-0\"  class=\"panel-grid-cell\" ><div id=\"panel-5603-8-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"18\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><em><strong>Note: Many documents are shared via Google Drive and will require your SMCM username and password for access.<\/strong><\/em><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>New User GuideStep 1 Enrolling In Password Manager &amp; Resetting Your Password Don&#8217;t have a password yet, or think it&#8217;s expired? Don&#8217;t click links in unsolicited emails claiming to have your credentials. Instead, email itsupport@smcm.edu or call the OIT Support Desk directly at (240) 895-4357 to verify your account status. Step 2 Installing Microsoft Authenticator [&hellip;]<\/p>\n","protected":false},"author":258,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"full-width-content","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-5603","page","type-page","status-publish","entry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.smcm.edu\/information-technology\/wp-json\/wp\/v2\/pages\/5603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smcm.edu\/information-technology\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.smcm.edu\/information-technology\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.smcm.edu\/information-technology\/wp-json\/wp\/v2\/users\/258"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smcm.edu\/information-technology\/wp-json\/wp\/v2\/comments?post=5603"}],"version-history":[{"count":3,"href":"https:\/\/www.smcm.edu\/information-technology\/wp-json\/wp\/v2\/pages\/5603\/revisions"}],"predecessor-version":[{"id":5714,"href":"https:\/\/www.smcm.edu\/information-technology\/wp-json\/wp\/v2\/pages\/5603\/revisions\/5714"}],"wp:attachment":[{"href":"https:\/\/www.smcm.edu\/information-technology\/wp-json\/wp\/v2\/media?parent=5603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}