The mission of the Office of Information Technology (OIT) is to provide optimal infrastructure support for, and expert guidance in the best use of, current and emerging information technologies that assist the educational and administrative activities of our students, faculty and staff.<\/p>\n
OIT is led by Jenell Sargent<\/a>, Associate Vice President of Information Technology and Chief Information Officer (CIO), Chief Information Security Officer (CISO), and is organized into five support areas:<\/p>\n A help desk and call center located in the front lobby of Baltimore Hall (right across from the library under an overpass) provides the first line of support for users of information technology at St. Mary\u2019s College of Maryland.\u00a0 The IT Support Center is staffed by specially-trained students who provide tier-one IT support during business hours.<\/p>\n Director: <\/strong>Vacant Director:<\/strong> Mark Fleming<\/a> Director:<\/strong> Vacant Director:<\/strong> Jennifer Falkowski<\/a><\/p>\n Responsible for campus instructional technologies, media infrastructure, audio-visual production & instruction, and event support.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Mission The mission of the Office of Information Technology (OIT) is to provide optimal infrastructure support for, and expert guidance in the best use of, current and emerging information technologies that assist the educational and administrative activities of our students, faculty and staff. Organization OIT is led by Jenell Sargent, Associate Vice President of Information Find out more »<\/a><\/p>\n","protected":false},"author":199,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":{"0":"post-4762","1":"page","2":"type-page","3":"status-publish","5":"entry"},"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.smcm.edu\/it\/wp-json\/wp\/v2\/pages\/4762","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smcm.edu\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.smcm.edu\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.smcm.edu\/it\/wp-json\/wp\/v2\/users\/199"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smcm.edu\/it\/wp-json\/wp\/v2\/comments?post=4762"}],"version-history":[{"count":4,"href":"https:\/\/www.smcm.edu\/it\/wp-json\/wp\/v2\/pages\/4762\/revisions"}],"predecessor-version":[{"id":5325,"href":"https:\/\/www.smcm.edu\/it\/wp-json\/wp\/v2\/pages\/4762\/revisions\/5325"}],"wp:attachment":[{"href":"https:\/\/www.smcm.edu\/it\/wp-json\/wp\/v2\/media?parent=4762"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}IT Support Center<\/h4>\n
User Support Services<\/h4>\n
\nSupports the hardware and software needs of individuals, offices, and learning spaces on campus; administers One Card services; and provides best-use and training support for the College\u2019s learning management resource system (Blackboard) along with other administrative and academic software applications used on campus.<\/p>\nNetwork Support Services<\/h4>\n
\nResponsible for network infrastructure, data center operations and telecommunications services, including phone, internet, and wireless communications.<\/p>\nEnterprise Support Services<\/h4>\n
\nResponsible for support of administrative systems (Anthology) and Institutional Reporting. Provides back-end administrative support and specialized programming services. Administers the intranet (Portal) site.<\/p>\nInstructional Systems & Support<\/h4>\n