The Office of Information Technology will replace the current 20+ year-old phone system with a new phone system this upcoming academic school year (2021 – 2022). The new system uses Voice over Internet Protocol (VoIP), voice-based phone calls using an internet connection instead of a local telephone company. VoIP converts your voice into a digital signal, compresses it, and sends it over the internet.
The benefits to the St. Mary’s College of Maryland are:
- Lower costs
- Remote collaboration
- High-quality telephone support system
The timeline and implementation plan are forthcoming. In the meantime, below are a few FAQs:
Q: Will everyone receive a new phone?
A: Yes. All employees will receive a new phone instrument.
Q: Will I receive a new phone number?
A: No. Your phone number will remain the same.
Q: When will I be notified that I will receive my phone?
A: The Office of Information Technology personnel will notify you.
Q: Will I need to be available (in my office) when the new phone is installed?
A: Yes. You will need to be available.
Q: Can I forward my new phone to my cell phone? To my number at home?
A: Yes. You will be able to forward your phone to your cell phone number or home number.