Student Frequently Asked Questions (FAQs)

You should have received an email titled “IMPORTANT: Activate your SMCM Email Account.” Please follow these directions closely. If you have an issue, email itsupport@smcm.edu with screenshots.

Faculty, staff and students can upload their photo, add funds to their OneCard debit account, see account balances and spending history, and report a lost or stolen card at any time of day or night.

To access GET, you can download the CBORD Get application or access GET through a web browser at https://get.cbord.com. When prompted to login, use your full SMCM email address and current password.

Directions for adding funds to your OneCard.

A student can submit a ticket or visit  the OIT HelpDesk in Baltimore Hall (across from the library) during open hours (Monday-Friday, 8 a.m.-5 p.m.) to borrow one. Laptops can be checked out for one semester but need to be returned by the end of exam week.

Please contact the Office of Admission at 240-895-5000 The Office of Admission will make sure that your student records are updated and accurate.

Instructions on signing into Blackboard. If that doesn’t work, call the HelpDesk at 240-895-4357.

You are responsible for any lost, stolen or damaged Student ID cards (OneCard). If you need a new OneCard, or your OneCard is malfunctioning, please visit the OIT HelpDesk in Baltimore Hall (across from the library) during open hours (Monday-Friday, 8 a.m.-5 p.m.). You can find this information at IT Support Center Location and Hours. The HelpDesk personnel will create a new OneCard for you.

You will need to fill out the new ID request form and turn in the old ID (if you still have it) along with your request. A $25 charge for lost, stolen, or damaged ID cards will be placed on your Student Account.

Each student is given a $30 printing credit at the beginning of the Fall and Spring Semester.   If you use your $30 in printing, you will need to go to the Business Office located in Glendenning Hall to add additional funds.

Instructions for Faculty, Staff and Students to add funds to their OneCard debit account through the GET application.

If you are newly Admitted for Spring 2025, then the OIT department/Admissions would be sending you an email. If you are a continuing student your student account number has not changed from the old system to the new one.

Log in to the SMCM Student Portal

Information about your student account is listed in the menu on the left side of the page.

Log in to the SMCM Student Portal

Select “My Finances” in the menu on the left side of the page.

Bills for the Spring 2025 semester are posted and readily available on the SMCM Student Portal.

If your account does not show the billing for the Spring 2025 semester. Please contact the business office at 240-895-4303 or submit a ticket to itsupport@smcm.edu and someone will contact you soon.

Please contact the business office at 240-895-4303 or submit a ticket to itsupport@smcm.edu and someone will contact you soon. It was reset to the new portal parameters.

Login to the Student Portal. Once logged in, select "Make a Payment" and the associated hyperlink. You may need to disable the popup blocker on your computer. Once the pop-up blocker is disabled, the TransAct/Cashnet window will open and you can proceed to pay your bill from there. Cashnet has not changed in this integration.

Students are not able to see their payment plan. To confirm you have established a payment plan correctly, please call 240-894-4302.

Please visit the Public Safety Parking Portal

You can request a stipend only if you have a credit on the student account. You can check through the student portal or you can manually pick up a form in the Business Office located on the first floor in Glendening Hall.

All holds will be on your student portal. If you experience any questions, please call the business office at 240-895-4302.

If a student believes they are missing any financial aid they are entitled to, they should contact the Office of Student Financial Assistance (OSFA) at 240-895-3000.

Please email the office at adasupport@smcm.edu or call the office at 240-895-2250 and we will be able to send you a password reset link.

Please email adasupport@smcm.edu. For the time being, we are using the Testing Center Website, not Accommodate. Email the office at least 3 days in advance and will help get your test scheduled.

From the Student Portal side menu, select Academics > My Grades. From the My Grades page, select the enrollment (Bachelors) in the top drop down and the term from the Filter Grades by Term dropdown menus. Results will show under the Grades tab.

Presently, this information is on the top title bar of the Unofficial Transcript, or where grades have been posted.  Currently, unofficial transcripts are only showing for advisors; they will be visible to students in the near future. If there is a time-sensitive reason that you need a copy of your unofficial transcript, please either contact your advisor or stop by the Registrar’s Office.

This is not currently visible in Anthology. You need to manually review your total earned credits at the end of your unofficial transcript, with the awareness that there are as yet some credit calculation errors in some transcripts.

• 0-32 credits:  First Year
• 33-64 credits: Sophomore
• 65-96 credits: Junior
• 97+ credits: Senior

For transcript requests that need to be sent to a third party, such as an employer, scholarship, or graduate school, you can request a copy of your transcript from the Registrar’s Office.

Currently, you are not able to view your transcript in the portal. This feature should be available in the near future. You can ask your advisor to print you a copy or come by the Registrar’s Office in Glendening Hall and they can also print a copy of your transcript.

This information is currently only visible on the unofficial transcript.  If the transfer course is replacing a previous grade in the same course, please work with your advisor and the Registrar’s Office to verify the correct GPA and credit count.

Please contact the Registrar's Office at registrar@smcm.edu or 240-895-4336. You can also visit the Registrar's Office in person at Glendening Hall, Room 120.

This information is shown at the end of the Unofficial Transcript, under the ‘Credits Earned’ Column.  At present, students who have repeated a course (whether at SMCM or by transfer) may not have the accurate credit total on their transcript.  Please verify the credits with the Registrar’s Office.

Log into the new student portal and, on the menu, click on Academics > My Class Schedule. On the My Class Schedule page, select the Class Schedule.pdf file to download the schedule; if you choose to Export it to the Calendar app, it is the Calendar app within the new student portal. There is a Calendar view of the schedule, as well as a List view.

To see the courses offered go to Student Portal and select Course Schedule.  Use the drop down so select the term you want to view.

If registration is open on the portal you can follow these directions: Please follow this guide to register for classes using the new system. If registration on the portal is closed, you will need to submit a signed drop/add slip to the Registrar’s Office in Glendening Hall.

If registration is open on the portal please follow this guide to drop a course using the new system. If registration on the portal is closed, you will need to submit your drop request through a Google Form or bring in a drop/add slip to the Registrar’s Office in Glendening Hall.

From the Student Portal menu, select Academics > Declaring a Major. Then select “Undergraduate Declaration of Major and Minor”; a new window will  appear with a form to complete. You must click the link again on the new page.  Finally a new tab will open with the form.

We have not launched the new degree progress/audit feature in the student portal.  At this time, all degree progress (for all requirements) must be manually verified.  We recommend that students/advisors work with advising checklists to track progress within various programs and towards general degree requirements.

These results are not currently integrated into Anthology.

• If you took the placement test before October 1, 2024, check your Academic Record in the old Jenzabar Portal.
• If you took the placement test after October 1, 2024, please contact Dr. Katy Arnett (kearnett@smcm.edu)

Medicat is the College's health record system for students. The patient portal does not allow for the visualization of health records (such as provider notes, prescriptions, laboratory results, etc.) as some bigger hospital record systems would. However, you should be able to see any forms that you uploaded into the patient portal. To access the portal, enter your SMCM email address and password. If you need printed or electronic health records from a visit with us, please call 240 895-4289 for your delivery options especially if records are needed quickly.

The most common problem is using the incorrect login information. Your username is the first part of your email (excluding @smcm.edu) and your password is the same password that you use for your other SMCM accounts. If you still cannot connect, please call the Office of Residence Life at 240-895-4207 for assistance; you may be required to reset your account information with the College. The Residence Portal is attached to your other SMCM accounts. Access the Residence Portal

Students can view their active housing assignment and meal plan through the Residence Portal. Housing assignment and roommate lists are listed on the home screen; meal plans are viewable under the "my account" tab. Billing for both can be viewed on the accounts page of the Student Portal.

Students can submit a request to change their preferred name using the Preferred Name Request Form.

Policies for campus parking and request for a parking decal can be found here: Student Parking Decal Application – Office of Public Safety | SMCM